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ADAC Signs Service Level Agreement with Abu Dhabi Customs from Department of Finance
(20 February 2013)
An ADAC and Customs initiative to ensure higher levels of passenger services


Abu Dhabi Airports Company announced today that it has signed a service level agreement with Abu Dhabi Airport Customs ensuring the implementation of high level services at Abu Dhabi International Airport. The signing ceremony was held in Abu Dhabi Airports Company between senior executives from both entities.

The signing of the SLA comes in line with the requirements of the Department of Transport and Air Transport Regulation Civil Aviation, Part 9, Article TA 030/07 defining the minimum level of service, staff training and development programs between government, private and public entities.

H.E Hamad Al Hurr Al Suwaidi, Chairman of the Department of Finance said: “The signing of this agreement with Abu Dhabi Airports Company reflects our commitment in providing the guidelines to the level services pertaining to Customs in Abu Dhabi International Airport. The guidelines will act as the catalyst for the constant development of the quality of services through identifying the roles and procedures of each units involved. We are glad to have a close professional relationship with ADAC that results in producing efficient services to our joint customers.”

H.E. Ali Majed Al Mansoori, Chairman of ADAC, commented:

“ADAC is working towards achieving its vision of becoming the world’s leading airports group. Therefore, the company is keen to adapt the latest methods and systems that would enable it to increase efficiency whilst maintaining the highest standards in health and safety, security and quality.”

“ADAC is proud to have achieved the first milestone in its SLA development initiative with its strategic partners, and in accordance with DoT’s requirements. Once fully functional, service levels will be enhanced meeting customer requirements allowing ADAC to position itself as a leading provider of airport services” added Al Mansoori.

As part of the service level agreement between ADAC and Abu Dhabi Airport Customs, responsibilities between both entities will be defined to ultimately deliver the highest possible services to their combined customers. Staff training and development programs will also be defined and implemented for both organizations, as well as identifying the means by which levels of services will be monitored and reported.

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