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The Information and Communications Technology (ICT) Department of Abu Dhabi Police has obtained the ISO 20000 Management of IT Operations Certification. It is worth mentioning that this is considered to be one of the best international standard certifications for excellence in the field ofIT service management, and is based on (ITIL) standards. The department managed to obtain this accreditation after successfully passing athree-day external audit that was recently conducted by TUV Rheinland and carrying out preparations that lasted for more than a year.
Colonel Anwar Abdullah Al Mulla, Head of the Information and Communication Technology (ICT) Department of Abu Dhabi Police, noted that obtaining this prestigious certification is a result of the police leadership’s support and guidance. “It also comes in pursuance of Abu Dhabi Police’s strategy to implement international best practices. It embodies the effortsmade by the work teams and the department’s employees to achieve leadership and excellence in the provision of services in accordance with the best international practices,” explained Al Mulla.
He added: “Winning this certification reflects the department’s commitment towards continuous improvement and providing excellent services to customers. Obtaining this certificate will encourage the department to double its efforts to enhance the quality of IT services that it provides effectively and efficiently, as per international standards.”
For his part, Colonel Mohammed Abdullah Al Zaabi, Deputy Director of the Information and Communication Technology (ICT) Department of Abu Dhabi Police and Director of the ISO 20000 Project, stressed that the department managed to match all of the (ISO 20000) requirements, which is an extraordinary achievement. “This certification is considered to be the best standard in the world in terms of quality of management processes, designed to ensure the provision of IT services to internal and external customers in an effective manner,” Al Zaabi noted. He also pointed outthat the department had begun preparing for this certification a year ago by training 420 staff members on the ITIL program at its own expense. It also helped 187 of its employees and officers obtain an ITIL Foundation certification and qualified 32 others as Information Technology Infrastructure Library experts (ITIL Expert).
“The department has successfully completed all standards and requirements which made it eligible to receive this certificate within a periodthat did not exceed one year; including the testing and auditing period that it has managed to overcome efficiently,” said Al Zaabi. Furthermore, he praisedthe great efforts made by the department’s staff members to enhance the quality of IT services.
Al Zaabi said: “This certificate marks another addition to the department’s myriad of awards and certificates in its quest to achieve leadership and excellence. It is an incentive to achieve further results that will enable us to win numerous local and global awards and certificates. It also complements our efforts to attain institutional excellence, deliver innovative and modern services and achieve higher customer satisfaction rates.”
It has to be mentioned that the Information and Communication Technology (ICT) Department of Abu Dhabi Police has also obtained the ISO 9001: 2008 Quality Management System Certification. Therefore, it is committed to implementingthe highest standards of quality and excellence in all its processes in order to support the successful implementation of its strategic plan 2013-2017, and achieve one of its most prominent pillars of developingexcellent services according to international standards
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