Abu Dhabi Judicial Department has launched its new e-survey system designed to measure customer satisfaction at its premises in Abu Dhabi.

The system is the latest among the Department’s initiatives to develop customer service quality and performance levels.

The e-survey system allows the public to provide their feedback and comments on the eservice quality directly to the higher management levels within the Department. Working within the electronic infrastructure and connected with the customer service management system of the ADJD, the e-survey accepts customers inputs through touch screen or e-pen in bilingual multi-media environment.

Once transactions of a customer are done, customer service staff will kindly ask them to spend a minute or two to evaluate the quality of service provide to them. The process is very important for the ADJD to expand its e-governance initiatives and develop its perceived paper-less work environment. Moreover, the e-survey is an instrumental method for the Department to enhance proactive communication with customers and take performance to yet higher levels.

The direct capturing and processing of customers feedback will make it immediately available to the decision makers within the Department. This is essential to enable faster response and reduce the time required to develop new procedures and processes.

The e-survey will also serve as a direct platform to run new promotional campaigns to educate the public about any new services provided by the Department.
 

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